Refund policy

OzX Trading Pty LTD  (ABN: [I15 631 628 950]) wants you to be completely satisfied with your DCX power system. This policy explains your rights under Australian Consumer Law and our own change-of-mind terms.

Your Rights Under Australian Consumer Law Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). If a product you purchase from us has a major fault, you are entitled to choose a refund or replacement. For minor faults, we will repair the product within a reasonable time. These rights exist regardless of any warranty period and cannot be excluded, restricted, or modified.

Change of Mind Returns In addition to your ACL rights, we offer a 30-day change-of-mind return window from the date of delivery, provided that:

  • The product is unused, uninstalled, and in its original packaging
  • All accessories, manuals, and included components are returned
  • You contact us before returning the item so we can arrange the return correctly

Chassis-mount batteries, inverters, and other products that have been installed cannot be accepted for change-of-mind return, given the nature of installation. This does not affect your ACL rights in relation to faulty goods.

How to Start a Return Contact us at info@ozxcorp.com with your order number and the reason for return before sending anything back. We'll confirm the process and any return shipping arrangements.

Refund Processing Once we receive and inspect a returned item, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–10 business days.

Warranty Claims Warranty claims are handled separately from change-of-mind returns. Warranty terms vary by product: 7-year warranty on LiFePO4 (LFP) batteries, 5-year on NMC batteries, 3-year on inverters, and 25-year product / 30-year linear performance warranty on solar panels. To make a warranty claim, contact us with your order number, a description of the issue, and photos or video where possible.

Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.

Contact OzXcorp Pty Ltd Unit 14/37-39 Trevi Crescent, Tullamarine VIC 3043 Email: info@ozxcorp.com