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Welcome to our store
Pick a category below and we'll ask the right questions to get you to the right team faster.
Troubleshooting
Have photos or a video of the issue? This form is text-only — use the chat widget (bottom-right) instead, or reply to your confirmation email with attachments.
Product Info
Looking for specs, guides, or general product information? Our Help Centre has answers to most common questions, often faster than waiting for a reply. Use this form for anything more specific.
Sales
Installation
Got install photos or diagrams to share? Use the chat widget (bottom-right) or reply to your confirmation email with attachments — this form is text-only.
Warranty
Warranty terms vary by product: 7 years on LiFePO4 batteries, 5 years on NMC batteries, 3 years on inverters, 25/30 years on solar panels. Photos of the fault help us process claims faster — use the chat widget or reply to your confirmation email to attach them.
Service
Looking for a Health Check, Solar Check, Certified Report, or an upgrade like Power Up or Inverter Refresh? These are fixed-price and bookable directly on our OzX Care page — no need to wait on a reply. Use this form for anything else service-related.
Other
Have supporting photos? Use the chat widget (bottom-right) or reply to your confirmation email with attachments.
